Privacy Policy

Last updated: March 20, 2026

1. Introduction

Vume.ai ("we", "us", "our") operates the Get Cited by AI website and service at get-cited.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

2. Information We Collect

Information you provide

• Account registration data (name, email address, company name)
• Billing and payment information (processed securely via our payment provider)
• Communications you send us (support requests, emails)
• Onboarding information about your brand and target questions

Information collected automatically

• Usage data and analytics (pages visited, time on site, referral source)
• Device and browser information (IP address, browser type, operating system)
• UTM and campaign parameters to track marketing attribution
• Cookie data (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process payments and manage your subscription
• Send transactional emails (receipts, reports, service updates)
• Respond to your support requests
• Measure and attribute marketing campaign effectiveness
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your personal data on the following legal bases: performance of a contract (to deliver the Service), legitimate interests (to improve the Service and prevent fraud), consent (for marketing communications), and compliance with legal obligations.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers who assist us in operating the Service (payment processors, hosting providers, analytics tools) under data processing agreements
• Law enforcement or regulatory authorities when required by law
• A successor entity in the event of a merger or acquisition

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account closure, we may retain certain data for up to 3 years for legal and accounting purposes, then securely delete it.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data, or to object to or restrict certain processing. To exercise these rights, contact us at support@get-cited.ai.

8. International Transfers

Your data may be transferred to and processed in countries outside your own. Where required, we implement appropriate safeguards such as Standard Contractual Clauses.

9. Security

We implement industry-standard technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or by posting a notice on our website.

12. Contact

For privacy-related inquiries, contact us at support@get-cited.ai.